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A. These shell colors can be viewed here . Contact Customer Service for availability and upcharge (if applicable).

A. On the Luxury and Select spas, the WeatherAll synthetic cabinet is available in red or grey and cedar cabinets are available in red stained cedar or natural (raw wood). The Adirondack spas come standard with the cedar cabinet in red or natural, the WeatherAll cabinet is available in red or grey for a $100 upcharge. The Geyser Series spas are manufactured with the red or grey WeatherAll cabinet only.

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A. Normal lead-time is 10-15 working days. Contact Customer Service for more specific information.

A. Please double check the order date and the current lead-time, your spa could still be in production. Also, it is possible there could be an accounting issue, please contact Customer Service with any questions.

A. Saratoga Spas are inventoried in eight (8) distribution warehouses throughout the United States and Canada. Contact Customer Service for availability. Click here to view our Distribution warehouses.

A. The spa can be wired wrong. A common mistake is connecting the white neutral to the wrong spot on the GFCI Breaker Box.

If the system does not have power (240 vac) measured between black and red on the terminal block:

1. Remove the spa panel and make a visual inspection for signs of malfunction.
2. Check for blown fuses, damaged components or signs of tampering by unauthorized person.

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A. Your filters should be cleaned about every other week. The following steps will help you in cleaning your filters.

1. Shut system off at GFCI. Remove cartridge.
2. Place the cartridge on a clean surface and begin to spray with a garden hose. It will be necessary to rotate the cartridges to insure all filter pleats have been cleaned.
3. Complete cleaning by spraying down throughout the center of the cartridge (inside out).
4. Re-inspect filter and reinstall.
5. A complete and more thorough cleaning can be achieved by soaking cartridges in a filter cleaning solution. Follow directions on label. This procedure is recommended at least once a month. Filters should be replaced once a year.

A. Most spas used Waterway Jets until June of 1999. At that point American Products (Pac Fab) began to be phased into production of the spas.

View Waterway Jets
View Pac Fab Jets

A. Over time, the plastic on the jets can become worn down or brittle. This causes the jets not to be able to lock into position correctly.

A. Once you begin to find it difficult to operate the Versa-Flo™ valves, follow these steps to clean the valves:

1. Shut system down.
2. Remove valve cover. Valve cover is located below the handle.
3. Clean or remove debris from valve or diverter.
4. Re-assemble and thread down valve cover.

A. Take a look at the window opening on the ozone unit. If there is an ultra violet light on, then the ozone is working. If light is out, the chip or the entire unit needs to be replaced.

A. The aroma therapy works by opening the aroma therapy canister and placing the scented beads (including bag) inside the canister. Close the aroma therapy canister after inserting beads. The next step is to press the blower button on, so that the aroma therapy can begin to work.